This forum is run by Guppy's Aquarium Products Online (a MASA Business Partner). Please feel free to use this forum to discuss any topics about products, sales or any general questions you would like us to answer.
r33crayon wrote:We both went to the website, I don't know of any AVK email address.
I don't own Guppys any more but know Gary well and it does not sound like him, maybe look in your junk mail file because I am sure that he would have answered you if he received your email.
I will say i have dealt with guppies for quite some time and always received good service, with the only real concern being the freight dost, especially for small orders.
The I've now placed an order and dealt with the new owner and his service was great. The freight total created at the time of purchase was far too high. I stopped progressing the order and advised him i wished to purchase a number of items but freight was too high. He came back within 24hrs with an alternative freight price about 65% cheaper and arrived to me in 4-5 days which is standard from these guys.
Overall a good result.
Would be better still if there was different freight options at checkout but overall a good result.
10x4 Mixed Reef 10x4 Predator Tank - Back up and running.
Sustainable reefing with 100% of power consumption offset by Solar
Hello, Sorry, I have been slack and not posted here before, but thanks Andries for looking out for me! We do have an issue with our e-mails at the moment, and I am not sure how to fix it, as a large percentage of them are going to recipients spam and junk mail folders and it looks like I am not replying! I am checking and sending e-mails many times during the day (to the point of obsession!) and I know how frustrating it can seem when you don't get a reply, so sorry in advance. We do have the old phone number back on now (5520 1922) so if you really need some help, you can call me! If there are any geeks out there who might know a solution to the e-mail thing I would appreciate input.
A big thanks to past and present customers for supporting us and I hope we can keep up good service and excellent prices.
Gary, it may be worth paying a mail aggregator service to handle your mail, they will be on trusted senders lists and they can handle your bulk mail advertising as well as direct person to person mail.
Stopped into pick up some items from Gary on the weekend. Have bought here before and will continue as I need things he supplies. Good bloke and definetly there to help with good customer service attitude!
TANK JOURNAL http://www.masa.asn.au/phpBB3/viewtopic.php?f=148&t=261760
Great service from the new owner. I have used Guppys for years now and never had an issue. Ordered a reactor and pump on Tuesday and it arrived today. Thanks, Peter
