This forum is run by Age of Aquariums (a MASA Business Partner). Please feel free to use this forum to discuss any topics about products, sales or any general questions you would like us to answer.
Tone wrote:Josh, I had many years of great service under the previous ownership ... always attentive and prompt with deliveries. My last order for fish food, I use a lot of it, took quite some time to fulfill but was eventually completed. I understand the difficulty in changing ownership so let's get on with ensuring that the great product range and service that we are all accustomed to from AoA over many years is brought up to standard as quickly as possible. Be mindful that the previous owner was well thought of here by the vast majority of long time aquarists. Like others, I'll be monitoring this forum to gauge improvement before the resuming normal business again.
In the meantime, good luck!
:with you: well spoken Tone, I'm afraid I'm going to do the same before resuming i never use to look anywhere else when buying online but sorry to say that is no longer the case
ericfloey wrote:Interesting. I'm guessing they must be running out of stock on my order. I have sent 3 emails in 3 days asking tracking without any reply back.
Its really disappointed
I've found they have been really poor replying to emails. You really need to call them to get information.
I've been a customer for years. I was caught up in the order sagas last year too. But all orders were dealt with by AOA new owners in a professional manner.
Thought I would wait till the New Year to place an order. Let the dust settle, give them a chance to sort things out. Placed Sunday, arrived today in Victoria. With full tracking. No complaints.
