Being left with a mess is an understatement.
Just getting the MASA log in was a trial. A new computer system, new mail order system and thousands of emails and pm's to reread.
We have been working some rather crazy hours to ensure that everyone gets their products or refunds, so we can get a fresh start.
Trying to do the right thing by people has caused unpopular delays, which has caused more phone calls and emails, which has caused more delays
But things are coming together.
We are a small team that work hard to get a good range of products into the hobby at the best possible prices.
We try to give back to the community that keeps us in action.
It has been difficult trying to pick up the pieces and fix the problems left. We are used to being bouncy and loved. Its a big change to be taking disappointed calls, especially from people we are trying so hard to help.
Those of you who have met us during this interesting time, will have the advantage of seeing us climb out of the gully.
Things are better every day, and we will re-earn your love.
Finding the hours a day to reply to all the forums has been tricky lately. If you don't receive a prompt reply, please call the shop.
We are happy to help.
TLDR ~> Apologies for interruptions to the awesome. Normal awesome will resume shortly.
